global flag Global au flag Australia ie flag Republic of Ireland uk flag United Kingdom
TSOL Support Form

TSOL SUPPORT FORM

Account / Login issues

Did you reset your password?
Are you on a Mac, an iPad or a mobile device?

This site is not optimized for Mac, iPad or mobile device usage. Please try again from a Windows computer and advise if you are still experiencing difficulties.

Billing

Are you are a municipality with finance/reporting questions?

Maximum file size: 52.43MB

Do you need to request a refund?

Please note, we cannot guarantee a refund will be approved depending on the circumstances of the order. If you have ordered a duplicate search, this may be considered user error, and no refund will be applied. For any other reason, please provide a detailed description in the box below. Include your userid/password used to place the order, the identification of the property you ordered for (PID, MHR, Roll Number, PIN, Address, etc), and what was wrong with the certificate you received.

Do you have duplicate charges for this order?
When you initially place your order, you are given an estimated cost of that order. Then a pre-authorization in the amount of the order estimate is held against your credit card.

Once the order is paid for, this pre-authorized amount will be released from your credit card in 1 to 5 business days depending on your financial institution.

If you still think that you were charged twice, please continue below.

Do you still have duplicate charges for this order?

Maximum file size: 52.43MB

New user creation

Are you trying to make a TSOL account or place an order for documents?

Please register at https://account.apicanada.com/register

Please note, that the basic LTSA Explorer account cannot access eStrataHub. If you are not a licensed professional trying to register/place an order, you will have to register with APIC directly.

How-to / General knowledge

Have you reviewed the knowledge base?
Please visit our knowledge base here: https://customerservice.dyedurham.com/hc/en-ca

Technical Issue / Error Message

Is the issue that the Property Manager was not found?

We are an optional third-party service that Property Managers use to provide documents to clients. We are not a mandatory service.

Our list of participating Property Managers is here:

https://apicanada.com/bc-property-managers/

Please ensure you have checked this list before submitting a request. If the PM is on the list and you still cannot place an order, submit the Strata Plan and PM below for assistance. We cannot assist with finding who manages a property. If you do not know the PM, we suggest contacting building management

Are you placing this order through myLTSA?

Please click the top-right icon of TSOL and click Log out. Then go to LTSA and also log out.

Then log back in through LTSA and click Service Providers>TSOL to make your attempt again. You may have to complete this step twice.

Please try clearing the cache/cookies of your browser and trying again. Otherwise, please provide a detailed description in the box below.

Which issue appears when trying to place an order?

Please manually add more funds to your LTSA account. We cannot assist with adding more funds. If you require assistance with this, contact LTSA.

Orders started through LTSA cannot be paid with Credit Card. You must add more funds to your LTSA account.

If you wish to pay by Credit Card you will need to register with us and restart your order from scratch.

Please be as descriptive as possible.
Name
Name
First
Last

Need help?

Contact us by submitting a support ticket.

Support hours
Monday to Friday: 8AM to 6PM
Eastern Standard Time

CANADA

GET IN TOUCH

General Inquiries

1-800-268-7580

Canada Headquarters

1100-25 York Street
Toronto, Canada, M5J 2V5

GO TO:

global flag Global au flag Australia ie flag Republic of Ireland uk flag United Kingdom