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eCore Contact Form

ECORE SUPPORT FORM

Select your membership type:

Visitors

If you are looking for a refund for an unfulfilled order please contact [email protected]

What type of issue do you require support for?
Has your Ontario Form 1(initial return, notice of change or annual return) failed/stuck in progress?
Have your Ontario articles of incorporation failed/are in progress?
Do you need assistance with Business Name Registration/renewal?
Have you received your report?
Were you charged more than once for your report?
Are you looking for a receipt for your report?
Do you need a refund for a NUANS?
Are you unable to use the NUANS when incorporating a corporation?
What is the turnaround time for NUANS report?

NUANS reports take about 2-3 hrs to process. Any NUANS submitted 5pm EST will be queued for the following business day.

Are you unable to submit your business name registration/renewal due to an error message?
Have your business name registration/renewal failed/is in progress?
Is the corporate owner’s information unavailable?
Have you received your supplies?
Did you receive a defective order?

Members

Please note: Comprehensive Pre-search and Federal pre-approval are not working at the moment. Extra Provincial filings are being manually processed at the moment. Please download the form from: eCore Forms Library and email it to [email protected]

What type of issue do you require support for?
Has your Ontario Form 1(initial return, notice of change or annual return) failed/stuck in progress?
Have your Federal/Ontario articles of incorporation failed/are in progress?
Are you having issues with “other ministry filings” tab/manual filings?
Have you received your report?
Is your search failed/stuck in progress?
Have you renewed your registration and the confirmation shows a renewal for 1yr only?
Have you received your supplies?
Did you receive a defective order?
Are you unable to locate your order in your eCore account?
Have you received your report?
Were you charged more than once for your report?
Are you having issues with ordering Due Diligence searches in USA?
Do you require a refund for a PPSA search/registration?
Do you want the unused balance in your eCore account refunded?
Do you require a refund for failed searches/NUANS?

Health Professionals

If you are a subscriber (i.e. if you have purchased reports for 3-5 yrs) please log into your account using your registered email address. To access your account please www.oncorp.com > health professionals> I have previously purchased a subscription from Dye & Durham.

Please note you will receive your report within 48-72 hours.

If you are a new user, please note we do not offer subscriptions anymore. To order your entity/corporate profile report please visit oncorp.com > health professionals > I am a new user

Need help?

Contact us by submitting a support ticket.

Support hours
Monday to Friday: 9AM to 5PM
Eastern Standard Time

eCore Help Centre
CANADA

GET IN TOUCH

General Inquiries

1-800-268-7580

Canada Headquarters

1100-25 York Street
Toronto, Canada, M5J 2V5

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