Account / Login issues
Did you reset your password?
Are you on a Mac, an iPad or a mobile device?
This site is not optimized for Mac, iPad or mobile device usage. Please try again from a Windows computer and advise if you are still experiencing difficulties.
Technical Issue / Error Message
Is the issue that the Property Manager was not found?
We are an optional third-party service that Property Managers use to provide documents to clients. We are not a mandatory service.
Our list of participating Property Managers is here:
Please ensure you have checked this list before submitting a request. If the PM is on the list and you still cannot place an order, submit the Strata Plan and PM below for assistance. We cannot assist with finding who manages a property. If you do not know the PM, we suggest contacting building management
Are you placing this order through myLTSA?
Please click the top-right icon of eCondoHub and click Log out. Then go to LTSA and also log out.
Then log back in through LTSA and click Service Providers>eCondoHub to make your attempt again. You may have to complete this step twice.
Please try clearing the cache/cookies of your browser and trying again. Otherwise, please provide a detailed description in the box below.
Which issue appears when trying to place an order?
Please manually add more funds to your LTSA account. We cannot assist with adding more funds. If you require assistance with this, contact LTSA.
Orders started through LTSA cannot be paid with Credit Card. You must add more funds to your LTSA account.
If you wish to pay by Credit Card you will need to register with us and restart your order from scratch.