BUSINESS SOLUTIONS

TCOL ONBOARDING REQUIREMENTS

GATHER YOUR ONBOARDING DETAILS

We’ve outlined the documents and information required for a seamless TCOL onboarding process.



REQUIRED DOCUMENTS



Document Type Description
Completed TCOL Participation Agreement Completed and signed by your municipality
Banking information A copy of a void cheque or EFT banking information
Copy of Municipality Bylaws Must show the tax certificate price
Authorization to Contact ERP Vendor Allows Dye & Durham to contact your ERP on your behalf to set up TCOL


ADDITIONAL INFORMATION

If we are creating your tax certificate template (this depends on your development path), please provide:

  1. Complete Certificate Template – Must include signatory name, designation, and any notes/disclaimers.
  2. High-Resolution Municipality Logo – Must be in one of the following formats: .jpg, .jpeg, .png
  3. High-Resolution Signatory Signature – Must be in one of the following formats: .jpg, .jpeg, .png

You’ll need to provide sample Property Identifiers (e.g., PID, Roll Number, ARN, MHR, or equivalent identifiers used by your municipality) from your test environment that represent the scenarios you wish to validate. Examples may include properties with pre-authorized payment plans, outstanding fees or charges, arrears, exemptions, or other municipality-specific conditions.

These samples will be used by Dye & Durham to perform integration and template validation testing only, ensuring that data is being received correctly and that tax certificates are generated as expected.

Comprehensive business and user acceptance testing remains the responsibility of the municipality. The municipality is responsible for reviewing all test results and confirming that certificate content, calculations, fees, balances, payment information, and any municipality-specific requirements are accurate and meet its operational needs.

Upon completion of testing, Dye & Durham will provide sample tax certificates generated from the submitted test data. The municipality must review and approve these certificates prior to go-live. Final production deployment is contingent upon receipt of municipality sign-off.

Enterprise Resource Planning (ERP) is the core software system used by a municipality to manage business operations and data. TCOL integrates with your ERP to securely retrieve tax information and streamline the preparation and delivery of tax certificates.

Dye & Durham will need to contact your ERP to set up the TCOL service. 

➥ Please download your authorization template here.

 

GET STARTED

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Use this contact form if you’re a municipalitity looking to get started with TCOL or have any questions about joining TCOL.

Contact Us - TCOL for Municipalities
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CANADA

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General Inquiries

1-800-268-7580

Canada Headquarters

1100-25 York Street
Toronto, Canada, M5J 2V5