Unity Contact Form

UNITY SUPPORT FORM

Unity® Lender Centre is now available via Unity®. To access support articles, videos or FAQs please go to: https://solutions.dyedurham.ca/knowledge-base/unity-lender-centre

Account / Login issues

Have you tried to reset your password?
Is your account locked?

Maximum file size: 52.43MB

Billing

Are you using this support form to request a refund?
Please note, there are rare instances of when a refund will be issued. If your inquiry pertains to accidentally opening an incorrect file type or producing the wrong document, unfortunately, your refund request will be denied. We cannot refund on services rendered. We thank you for your understanding.

User Creation / Questions

Are you a firm administrator creating a new user?
Is this your first time logging into Unity?

How-to / General knowledge

Have you used Unity University?
Have you watched the Unity Overview recorded webinars?

Technical Issue / Error Message

Maximum file size: 52.43MB

Unity Project Issues

Integrations (Assyst/FCT/TCON/etc.)

Have you revalidated your credentials in My Integration Credentials?
Note: for Assyst, this must be done while being logged in as the Solicitor
Did you receive an error code?
See red circle in screenshot.
Please be as descriptive as possible.
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Contact us by submitting a support ticket.

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