esiLaw Support

ESILAW SUPPORT FORM

If your question is “how to” related, your question may be answered in our esiLaw Knowledgebase. We have detailed articles guiding you through how to complete many common tasks in esiLaw 360. If the Knowledgebase does not help you or your question is related to technical support, please fill out the form below, and we’ll get back to you as soon as possible.

Select your product

esiLaw 360

esiLaw Classic (Legacy)

Please be aware that esiLaw Classic (Legacy) is no longer receiving updates. The latest version (2015.1.4) is the only version our team can provide limited support for. Please make sure you are updated to version 2015.1.4 prior to submitting the support ticket.

You can update here: https://www.esilaw.com/support/ESILAW2019Update.html

What type of issue do you require support for?

Accounting/Bookkeeping

What account are you having balancing issues with? (General, Trust, AR, etc.)

What report did you run to discover this issue?

When was the last time you were in balance?

Please attach an example of the issue via PDF report or detailed screenshot

Maximum file size: 52.43MB

Migration Issues/Questions

What program are you migrating from?

How-to/General Knowledge

Have you visited our knowledge base?

Yes

Have you taken the esiLaw Overview Training?

Yes

Technical Issue/Error Message

What error message are you receiving?

Please provide a detailed screenshot.

Maximum file size: 52.43MB

esiLaw License Update

For all license update requests please go to our order form here - Order - esiLaw - Dye & Durham (dyedurham.ca) license updates take up to 48 business hours to complete. And License reduction requests must be submitted minimum 10 business days before billing, otherwise they will take place on the following payment cycle.

Description of Issue

Please be as descriptive as possible

Do you have a previous ticket ID that is relevant to this issue?

Yes

Ticket ID:

Firm name

Name

First

Last

Primary Email

I give esiLaw permission to access my firm's most recent back up, if required to fulfill this support ticket.

CANADA

GET IN TOUCH

General Inquiries

1-800-268-7580

Canada Headquarters

1100-25 York Street
Toronto, Canada, M5J 2V5

Write to us

[email protected]

GO TO:

Global

Australia

Republic of Ireland

United Kingdom

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