esiLaw Support


If your question is “how to” related, your question may be answered in our esiLaw Knowledgebase. We have detailed articles guiding you through how to complete many common tasks in esiLaw 360. If the Knowledgebase does not help you or your question is related to technical support, please fill out the form below, and we’ll get back to you as soon as possible.

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Please be aware that esiLaw Classic (Legacy) is no longer receiving updates. The latest version (2015.1.4) is the only version our team can provide limited support for. Please make sure you are updated to version 2015.1.4 prior to submitting the support ticket.

You can update here:


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Migration Issues/Questions

How-to/General Knowledge

Have you visited our knowledge base?
Have you taken the esiLaw Overview Training?

Technical Issue/Error Message

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esiLaw License Update

For all license update requests please go to our order form here - Order - esiLaw - Dye & Durham ( license updates take up to 48 business hours to complete. And License reduction requests must be submitted minimum 10 business days before billing, otherwise they will take place on the following payment cycle.
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Contact us by submitting a support ticket.

If you do not subscribe to a support plan, please contact sales at [email protected].

Support hours
Monday to Thursday: 8AM to 4PM
Friday: 8AM to 3:00PM
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General Inquiries


Canada Headquarters

1100-25 York Street
Toronto, Canada, M5J 2V5