Unity Accounting Support

esiLaw Support

UNITY® ACCOUNTING SUPPORT FORM

If your question is “how to” related, your question may be answered in our Unity® Accounting Knowledgebase. We have detailed articles guiding you through how to complete many common tasks in Unity® Accounting. If the Knowledgebase does not help you or your question is related to technical support, please fill out the form below, and we’ll get back to you as soon as possible.

Important Update:

Unity® Accounting Release: 5.2.9 is now live!

In this release, we’re pleased to present serval bug fixes and enhancements that will significantly improve your user experience. Learn more about it here: kb360.esilaw.com/unity-accounting-5-2-9

You should receive a notification asking you to update to the latest version, esiLaw 5.2.9. If you skip the prompt or don’t get one, download the latest version at install.esiLaw.com.

Select your product

Unity Accounting®

esiLaw Classic (Legacy)

Please be aware that esiLaw Classic (Legacy) is no longer receiving updates. The latest version (2015.1.4) is the only version our team can provide limited support for. Please make sure you are updated to version 2015.1.4 prior to submitting the support ticket.

You can update here: https://www.esilaw.com/support/ESILAW2019Update.html

What type of issue do you require support for?

Accounting/Bookkeeping

What account are you having balancing issues with? (General, Trust, AR, etc.)

What report did you run to discover this issue?

When was the last time you were in balance?

Please attach an example of the issue via PDF report or detailed screenshot

Maximum file size: 52.43MB

Migration Issues/Questions

What program are you migrating from?

How-to/General Knowledge

Have you visited our knowledge base?

Yes

Have you taken the Unity® Accounting Overview Training?

Yes

Technical Issue/Error Message

What error message are you receiving?

Please provide a detailed screenshot.

Maximum file size: 52.43MB

Unity® Accounting License Update

For all license update requests please go to our order form here - Order - esiLaw - Dye & Durham (dyedurham.ca) license updates take up to 48 business hours to complete. And License reduction requests must be submitted minimum 10 business days before billing, otherwise they will take place on the following payment cycle.

Unity® Accounting

We are aware of an issue affecting some customers from being able to finalize bills since the most recent update. Please fill out the contact information below and give the esiLaw Support Team permission to access your cloud data, the team may be able to resolve the issue without the need for contact.

Description of Issue

Please be as descriptive as possible

Do you have a previous ticket ID that is relevant to this issue?

Yes

Ticket ID:

Firm name

Name

First

Last

Primary Email

I give Unity® Accounting permission to access my firm's most recent back up, if required to fulfill this support ticket.

If you are human, leave this field blank.

CANADA

GET IN TOUCH

General Inquiries

1-800-268-7580

Canada Headquarters

1100-25 York Street
Toronto, Canada, M5J 2V5

Write to us

[email protected]

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