esiLaw Support


If your question is “how to” related, your question may be answered in our esiLaw Knowledgebase. We have detailed articles guiding you through how to complete many common tasks in esiLaw 360. If the Knowledgebase does not help you or your question is related to technical support, please fill out the form below, and we’ll get back to you as soon as possible.

10-05-23 Notice:

Please note, esiLaw 360 had system maintenance on Thursday, Oct 5, 2023. This was to perform the update.

We are currently aware of a false positive issue when editing bills. You may receive a prompt that says the following: "The following bill number(s) already exist: [183] Continuing will create duplicate bill numbers. Do you want to continue?"

Please click "Yes" on this prompt to finalize editing the bill.

Select your product

Please be aware that esiLaw Classic (Legacy) is no longer receiving updates. The latest version (2015.1.4) is the only version our team can provide limited support for. Please make sure you are updated to version 2015.1.4 prior to submitting the support ticket.

You can update here:


Maximum file size: 52.43MB

Migration Issues/Questions

How-to/General Knowledge

Have you visited our knowledge base?
Have you taken the esiLaw Overview Training?

Technical Issue/Error Message

Maximum file size: 52.43MB

esiLaw License Update

For all license update requests please go to our order form here - Order - esiLaw - Dye & Durham ( license updates take up to 48 business hours to complete. And License reduction requests must be submitted minimum 10 business days before billing, otherwise they will take place on the following payment cycle.

esiLaw 360 5.2.6 Update Bill Posting

We are aware of an issue affecting some customers from being able to finalize bills since the most recent update. Please fill out the contact information below and give the esiLaw Support Team permission to access your cloud data, the team may be able to resolve the issue without the need for contact.

Please be as descriptive as possible
Do you have a previous ticket ID that is relevant to this issue?

Need help?

Contact us by submitting a support ticket.

If you do not subscribe to a support plan, please contact sales at [email protected].

Support hours
Monday to Thursday: 8AM to 4PM
Friday: 8AM to 3:00PM
Pacific Standard Time



General Inquiries


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1100-25 York Street
Toronto, Canada, M5J 2V5